Connect to Technical Support
Please bookmark this page. This is where you will enter the 6-digit code given to you by your support technician. If your request is not time-sensitive, you can send an email to our support queue at firstname.lastname@example.org and a technician will setup an appointment with you.
Call our office at 586.263.1775
Our IT support professional will give you a 6-digit support code. Enter it below.
Need after hours or emergency IT support?
Our regular office hours are 9:00 AM to 5:00 PM Eastern Time Zone, Monday through Friday, but we also provide after hours support to our current customers.
For after hours technical support
- Call the office at 1.586.263.1775. (Email is not monitored after hours.)
- Follow the prompts, which will send alerts to our on-call techs.
- Leave a message with the nature of the situation so we can get the right person assigned to your support case.
If you think you MAY need our help after hours, when possible, please give us advanced notice so we can be ready for your call.
First time here? No problem.
If you’re not a customer today, you can quickly become one by calling our office at 586.263.1775 or filling out the form below. Our office staff will get your account setup and transfer you to an IT Support technician. If your office is located in Metro Detroit Michigan (Macomb, Oakland or Wayne Counties), we can schedule a tech to come on site if needed. Otherwise, we offer remote IT support.
Our technical support services
As a small business technology advisor in the Metro Detroit, Michigan area, every day we tackle issues like:
- Removing malware & ransomware
- Troubleshooting email problems
- Resolving computer issues
- Resetting passwords
- Updating security settings
- Restoring files from backup
Whatever your issue is, we’ll do everything in our power to get you back up and running quickly, keeping you informed every step of the way.